Privacy Policy

Introduction

We value your privacy and are dedicated to protecting your personal information.

This policy explains how we use your personal data when you interact with us, welcome you as a guest, and visit our website.

If you have any questions about privacy, please see the information below on how to contact us.

How do we gather your data?

Several methods are used to gather and receive data. Below is a description of the process.

You can provide us information in person while staying at one of our hotels if you:

• Checking in and out
• Please provide a business card.
• Utilize our lodging, amenities, and services, including those provided by outside contractors and third parties.
• Interact with our staff and other attendees while attending our events.

When you communicate with us remotely via this website, via mail, phone, email, chat, or social media, you may give us data if you:

• Subscribe to our newsletter or other direct marketing materials
• Contact us to ask questions, get information, or otherwise
• Reservation of lodging, catering, or spa services
• Participate in our social media channels

We may collect personal information about you.

As previously stated, some of the data collected may be personal data. The types of personal data we collect depend on how you interact with us, as shown below.

• Title, first name, middle name, last name, marital status, date of birth, username or similar identifier, and an encrypted version of your login/password are all examples of identity data.
• If you interact with us on social media, your social media user name may be included.
• Contact information includes a mailing address, an email address, and phone numbers.
• Financial information includes payment card and direct debit/bank account information.
• Transaction Data consists of information about payments made to and received from you, as well as information about the products and services you have purchased from us.
• Profile Data consists of your username and encrypted password, your interests/preferences, feedback responses, and any other information you have provided to us (for example, using analytics).
• Technical data includes your IP address, login information, browser type and version, time zone setting and location, platform, and other technology on the devices you use to access this website.
• Usage Data entails information about how you interact with our website, products, and services.
• Tracking Data consists of information we collect about you through cookies.
• Marketing and Communications Data – This information includes your preferences for receiving direct marketing materials from us.

Please keep in mind that if you choose not to share certain personal data with us, we may be unable to provide the products and services you have requested.

What we do with your personal information

In the following cases, we will use your personal information:

• To make a contract with you. When you check in at one of our properties, for example, you are entering into a contract.
• To fulfil a legal obligation. Keeping records for a tax return, for example.
• When you have given us permission to send you direct marketing materials.
• To request your feedback on your stay with us.
• To respond to your inquiries or requests for customer service.

Collection of information about children

We collect a variety of personal data about our guests and website visitors at our various properties. We do not knowingly collect data relating to children because our website is not intended for children.

If you are under the age of 16 and wish to use our website, please seek the assistance of a parent or guardian.

Sharing your personal information

We may share your personal information with third parties for the purposes outlined in this Privacy Statement. We may also share your personal information if required by law.

We may disclose personal information to the following third parties:

• Service providers, such as booking and reservation systems and payment processing companies
• Other hotels in our network
• Auditors and professional advisors such as attorneys and accountants
• The government, regulators, and law enforcement are all involved.

In the course of our business, we may also share aggregated demographic and statistical information with third parties. This sharing does not include any personally identifiable information about any individual person.

How we protect the security of your personal data

We want to protect your personal information, so we have implemented appropriate security measures to ensure its confidentiality, integrity, and availability. We also ensure that only authorised individuals, including employees, agents, and other third parties, have access to your data. They are bound by a duty of confidentiality and will only process your personal data on our instructions.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where required by law.

Unfortunately, data transmission over the Internet cannot be completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of any information you transmit to our site.

How long do we keep your personal information?

We will only keep your personal data for as long as we need it to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.

We may remove your identity from your personal data for statistical purposes in some cases (so that it can no longer be associated with you), in which case we may use this information indefinitely without further notice to you.

Legal Protection

You have rights to your personal data, which include the following:

• Request access to your personal information.
• Request that your personal information be corrected.
• Request that your personal information be deleted.
• Object to the processing of your personal information
• Request that your personal data be restricted from being processed.
• Request the transfer of your personal information
• Right to revoke consent

You have the right to access your data by writing to the address listed at the bottom of this policy.

Links to other websites

Our website may include links to other websites. We have no control over these third-party websites and are not liable for their privacy policies.

We encourage you to read the privacy notices of every website you visit after leaving ours.

Changes to our Privacy Policy

This policy is subject to change, modification, or amendment at any time. However, if the policy changes, the most recent version is available here.

Concerns and Issues

If you have any further questions about our Privacy Policy, or if you have a problem or a complaint, please contact us at the address listed below.